Support & Helpdesk

General checks, and areas of concern (Installation Issues)

You will need the supplied allen key to unlock the unit from its cradle (This is a hex key and is an odd size):

To unlock the unit , you have to turn the key one quarter counter-clockwise to unlock.

Please look at the lock mechanism in the picture below (This is the bottom of the unit):

LOCKED

UNLOCKED

The main points to check are:

The connector to the BNC on the unit, inside the cradle:

Make sure that the copper leaflets surrounding the connect have not been broken off or are not bent backwards.

Make sure the entire back panel has not been bend backwards either.

The connector at the back of the cradle, where the coax cable connects to

Make sure the coax cable is connected well to the connector, and that the cable is not twisting.

The cable should not be able to rotate separately from the connector.

The connector at the antenna that the coax connects to

Make sure the coax cable is connected well to the connector, and that the cable is not twisting.

The cable should not be able to rotate separately from the connector.

General seating of the unit in the cradle

Ensure the unit is seated flush with the cradle – There should not be a gap between the cradle and face of the Indigo One unit.

This is an example of a unit that is not seated correctly

This is an example of a unit that has been correctly seated in the cradle.

Once all of these connections have been checked and confirmed, please do the following:

Note this testing must be done with the aircraft out of the hangar, powered up and with a clear view of the sky. Have the unit powered up for at least 10Minutes before taking the readings.

This screen shows the following :

1.Red - Shows Which Satellite region the unit is connecting to, this could be IOR ; AOR-E ; AOR-W ; PACC (This is based on your location)

2.Yellow - Shows the Comms Satellite Signal (Associated to SAT as in 1. Red Rectangle Marked) (This signal should be in the region of 20 -> 35db prior to connecting to “D2”)

3.Green - Shows the set update interval the unit will transmit positions. (User Specific)

4.Blue - Shows the GPS Satellites for positioning, this is not the same as in 1&2 above. The unit has a 12 channel receiver, so it can connect to a maximum of 12. (One would expect at least 5+)

Figure 1. Showing unit with good signal, but not yet connected to satellite service.

The unit should show “D2” in-between 1 & 2 once it has satellite comms, as indicated above this unit has not yet ‘Connected to the satellite Service’.

The image below shows the same unit, but now connected to the service, thus showing D2. The db may drop as low as 15db once connected to the D2 Service.