Support & Helpdesk

MiTrac 15

• What you see after you Log In
• How to change the language setting in MiTrac?
• What are user roles & why have them?
• How do I create a new user?
• How do I set up User Roles?

View all 15

IndigoCONNECT 1

• IndigoCONNECT Download

IndigoDUO 10

• IndigoDUO - Power
• IndigoDUO - Buttons & LED's
• IndigoDUO - Ports & Wiring
• IndigoDUO - Unit Placement & Orientation
• I-ATS - Tracking Profiles

View all 10

Iridium GO 11

• Iridium GO! - Device overview
• Iridium GO! - Getting started STEP 1: Set up the device
• Iridium GO! - Getting started STEP 2: Set up your smartphone
• Iridium GO! - Getting started STEP 3: Pair Iridium Go! with your smartphone
• Iridium GO! - Getting started STEP 4: Configure the application

View all 11

Iridium Extreme 3

• Iridium Extreme - Phone Overview
• Iridium Extreme - Quick Start Guide
• Iridium 9575 Extreme Firmware Upgrade Instructions - HL19004 (March 2020)

Xplorer TS 22

• Indigo Xplorer TS - Where to place it?
• Indigo Xplorer TS - Device overview
• Indigo Xplorer TS - Is this thing on?
• Indigo Xplorer TS - Settings menu
• Indigo Xplorer TS - Tracking menu

View all 22

Stealth Range 3

• Indigo Stealth - What's what on the device?
• Indigo Stealth A - Device overview
• Indigo Stealth AB - Device overview

Delorme inReach SE and Explorer 15

• Delorme inReach Explorer - Device Overview
• Delorme inReach Explorer - Home screen overview
• Delorme inReach Explorer - Use keypad shortcuts to type messages quicker
• Delorme inReach Explorer - Using the Earthmate App
• Delorme inReach Explorer - Navigating to a waypoint in the Earthmate App

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IndigoOne (Legacy Hardware) 1

• Indigo One (End-Of-Life) - Troubleshooting Guide

3rd Party Devices 1

• SPOT Gen3 & SPOT Trace Activation Process

Scheduled Maintenance 2

• Maintenance Advisory - Tue, Jul 2, 2019 23:30 (GMT)
• Maintenance Advisory - Thu, Feb 13, 2020 20:00 (GMT) - Thu, Feb 13, 2020 21:00 (GMT)

Unscheduled Maintenance/Outage 2

• Unscheduled Maintenance - Tue, Jul 2, 2019 06:12 (GMT) - RESOLVED
• Unscheduled Maintenance - Thursday, January 16, 2020 05:20 (GMT)